How does TutorKami ensure that you will get the right tutor for your child?
There are many things that can go wrong when you are looking for a tutor for your child. For example, you might wrongly hire an unsuitable or an incompetent tutor, a tutor hired does not meet your exact requirements, or the tutor hired is competent, yet your child does not respond well with the tutor.
You might hire a tutor whose credentials turned out to be bogus, a tutor may ask for upfront payment but then did not show up afterwards, tutor lacks discipline, came up late for lessons, and so many other possibilities.
With all of these in mind, Tutorkami has come up with solutions that will minimize the possibility of parents having to deal with these issues. Tutorkami has been in this private tutoring business since 2013, and since then we have been honing our steps and standard operating procedures based on our extensive experience and unceasing development. This is essentially to ensure we can offer top notch service to our clients.
Below are how TutorKami ensures that you get the right tutor for your children:
1) Your requirements are taken into detail, and the profiles of shortlisted tutors’ based on those requirements will be provided to you for you to choose from.
Getting a tutor is not easy. The tutor has to suit your schedule preferences, and able to travel to your location for the lessons to be carried out on-time. Parents might also have certain preferences for the gender and the race of the tutor. Some parents or students might have other specific requirements.
For example, they prefer a tutor who can teach entirely in English, or prefer a tutor whose age is 40 years and older. Some prefer a school teacher, and others prefer someone who is strict. Some request for tutor who is skillful to handle student with special needs, and many other kinds of preferences and requirements.
Because of these reasons, we do not take this matter lightly. We have full time coordinators, covering shifts on weekdays, weekends and even on public holidays, to attend our clients and get their full and exact requirements.
Once we have obtained these particulars, we will proceed to check with our tutors. We will ensure that the final shortlisted tutors are the ones who are available to teach at your preferred schedule and location, at the same time fulfill your requirements.
The profiles of these shortlisted tutors will then be provided to you, so you can review each tutor’s background, qualifications and experiences. Once reviewed, you can decide and choose a tutor whom you think is the most suitable.
To date, TutorKami has more than 4000 registered tutors nationwide. Because of this advantage, we can reply to your enquiries quicker, and have profiles of shortlisted tutors sent to you faster.
2) Parents can interview shortlisted tutors via phone.
If you feel that you are unable to decide which tutor to choose from the shortlisted tutors that we have provided, you may also opt to interview them yourself. Do ask and enquire the tutor anything you would like to know. Based on the tutor’s response, you might be able to gauge each of the tutor’s ability and competency.
You may also ask each tutor’s teaching plans, methods and results if any. Conclusively, from the interview session, you will be able to tell whether or not the tutor can meet your expectation and requirements.
For security reasons, TutorKami only allow parents to interview tutors via phone calls. However, if the tutor agrees to be interviewed in person, then only can it be proceeded.
3) Our guarantee – You only start paying from the first session if you are satisfied with the tutor’s performance in the first session.
The best way to know whether or not the tutor is suitable and the student is able to respond well with the tutor’s teaching method is by experiencing the first session. Prior to the commencement of the first class, the parent may have a quick conversation with the tutor in order to discuss and understand the background of the student, and also for the tutor to have preliminary expectation before the first lesson begins.
Upon completion of the first lesson, the parent may then ask the student if he or she is okay with the tutor, and if the student can comprehend what is being taught. Parent may also ask the tutor on the latter’s assessment of the student, and what are the tutor’s recommendation and plan so that the student can improve in his or her studies.
From here, our coordinators will ask for your feedback as regards to your assessment on the tutor’s overall performance. If everything is well and up to your expectation, only then our coordinators will send you the bill with the payment amount details.
TutorKami gives you a guarantee in which you only start paying from the first class if you are satisfied with the tutor’s performance from the first session. If you are not satisfied with the tutor, we will replace with another tutor, and the first session with former tutor is deemed free of charge. Your satisfaction is our utmost priority.
4) From second session onwards, you can ask for a replacement tutor anytime you feel the current tutor is not performing.
No matter how careful we are in searching for the right tutor for you, we may not know what could happen in the future. Thus, we encourage you to always monitor the tutor’s performance and your children’s progress.
If you find that your child has no improvement even after a few months undergoing lessons with the tutor, you might want to replace the tutor. The tutor’s style or method of teaching may not be effective for the student.
On the other hand, some good tutors, even the experienced ones, might have disciplinary issues such as coming late for classes, or frequently postponing classes. If this happens, we suggest that you give the tutor a warning, or else they can be replaced.
If you would like to replace the current tutor, you simply need to inform us and we will take care of the rest for you. You do not need to go through the hassle of searching for another tutor all over again.
With no additional charges, once a replacement tutor is found, you can just continue with the lessons, following the same payment structure as with the previous tutor.
5) Bonus – we also cover your risks!
TutorKami’s esteemed and established system protects you from common risks associated with regards to engaging a tutor. There have been cases where tutor asks for upfront payment and only to find out later that the tutor has disappeared and failed show up for subsequent lessons. Not only that the parents lose their money, they also have to go through the hassle of having to find another tutor all over again.
There are also other cases at which after some time, the tutor begins to indicate negligence and attending late to classes. Instead of terminating the tutor’s service, the parent must commit to the tutor as they have already paid upfront.
With TutorKami, tutors are obliged to complete all lessons as agreed, only then their payments will be made. If they fail to do so, their payments are withheld, and parent also has the option of asking for a replacement tutor. If the tutor starts to indicate disciplinary issues, you will have the option to terminate the tutor, and payment will be made only for the lessons that the tutor has completed.
It is difficult for parents to differentiate good home tutors from the bad ones as currently, the home tutor market is unregulated. Furthermore, a home tutor does not need to get a license to be recognised as a person who is ‘qualified’ to teach. That is why at TutorKami, we work hard to ensure you get the best at the cost you are paying.
Your satisfaction is always our number one priority.
Contact us now and let us help you find the right tutor for your child.